Shipping policy
Velvé Designs – Shipping Policy
Last Updated: 2025-10-27
At Velvé Designs, we’re committed to delivering your order quickly, safely, and efficiently. Below you’ll find all the details about our shipping process, timelines, and what to expect once your order is placed.
Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Please note that processing times may be slightly longer during sales, holidays, or high-volume periods.
Once your order ships, you’ll receive an email confirmation with tracking information so you can follow your package in real time.
Delivery Timeframes
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Canada & U.S. Orders: 4–7 business days after dispatch
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International Orders: 7–12 business days after dispatch
Please keep in mind that these are estimated delivery windows and delays may occur due to holidays, customs, or carrier issues beyond our control.
Shipping Options
At this time, we offer standard shipping on all orders.
We’re actively working to introduce expedited and express options in the near future to serve you even faster.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a tracking number via email.
If you don’t see this email, please check your spam or junk folder.
If you still haven’t received tracking details, contact us at support@velvedesigns.com and we’ll assist right away.
Order Delays
If your order hasn’t arrived within 7 business days of dispatch, first check your tracking information for updates.
If there’s no movement or you’re concerned, please contact us — our team will look into it immediately and ensure your package is located or replaced.
Shipping Fees
Shipping costs are calculated at checkout and vary depending on your location and order total.
Customers are responsible for any customs fees, duties, or taxes applied to international shipments.
Preorders or Backorders
If an item is marked as preorder or backorder, estimated shipping timelines will be clearly displayed on the product page. You’ll receive email updates as your item ships.
Lost or Stolen Packages
Velvé Designs is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If this occurs, please contact the carrier directly to file a claim and notify our team for assistance.
Special Event Orders
We understand that timing matters!
If you’re ordering for a special occasion, please place your order well in advance to allow for any unexpected shipping delays.
While we can’t guarantee exact delivery dates, we’ll always do our best to ensure timely arrival.
Contact Us
If you have any questions about your order or need help tracking your shipment, please reach out to our team at: