Quick Answers

Our standard delivery time is 5–7 business days once your order has been processed.

While we strive to deliver every package on schedule, please note that occasional delays may occur during holidays, weekends, or unforeseen shipping disruptions.

We truly appreciate your patience and understanding — your Velvé experience is always worth the wait.

Once your order ships, you’ll receive an email with your tracking number and link to follow your package in real time.

Didn’t get the email? Check your spam or junk folder — and if it’s still missing, contact our support team and we’ll assist you right away.

If your order hasn’t arrived within 7 business days, please start by checking your tracking link in the shipping confirmation email for updates.

If there’s no recent activity or you have concerns, contact our support team — we’ll look into it right away and ensure your order is resolved promptly.

At this time, we offer standard shipping only.

Our team is actively working behind the scenes to introduce expedited and express options in the near future, so you’ll soon have even faster delivery choices for your Velvé orders.

We completely understand — timing matters! We recommend placing your order well in advance to allow for any unexpected delays.

While we can’t guarantee delivery by a specific date, our team will do everything possible to ensure your Velvé order arrives quickly and smoothly.